AurDesk is a product of EWARDS ENGAGEMENT PRIVATE LIMITED ("we", "us"), CIN U74999WB2022PTC255006, registered office: 46 C, Chowringhee Road, 10th Floor, Room No. 10A/1, Middleton Row, Kolkata, West Bengal – 700071, India. This policy explains how we handle personal data when you visit aurdesk.com or use the AurDesk service.
1. Who is responsible for which data
For visitors to our website and for the account details of our customers' staff, we are the data controller (in India, the "Data Fiduciary"). For the support tickets, customer records and messages that a customer's team processes inside AurDesk, the customer is the controller and we act as its processor, handling that data only on the customer's instructions (see the Data Processing Agreement).
2. What we collect
- Website enquiries: name, work email, company, team size and the message you send via the contact form.
- Account data: name, email, role, organisation and login activity of staff and portal users.
- Service content: tickets, replies, attachments, customer contact details and message content (email, portal and WhatsApp) that our customers route through AurDesk.
- Technical data: IP address, browser type, device information and security/audit logs.
- Cookies: described in our Cookie Policy.
3. How we use it
- To provide, secure and support the service and respond to demo requests.
- To send service, security and billing notices.
- To improve reliability and the product.
- To meet legal obligations and enforce our Terms.
We do not sell personal data and we do not use customer ticket content to advertise to anyone.
4. WhatsApp and other messaging channels
Where a customer connects a WhatsApp Business number, messages sent to that number are received and replied to through AurDesk using Meta's WhatsApp Business Platform and our messaging provider. The customer is responsible for having a valid basis, including any required opt-in, before sending business-initiated messages, and for honouring opt-out requests. Messages from an individual who writes to the business first, or who has opted in, may receive replies about their request. You can stop messages at any time by replying STOP or telling the business.
5. Who we share data with
Only service providers needed to run AurDesk, under written terms: cloud hosting (Amazon Web Services), email delivery and mailbox services, WhatsApp Business Platform (Meta and our messaging provider), push notification services, and the AI providers that a customer chooses to enable for its own workspace. We may also disclose data where required by law or to protect rights and safety. A current sub-processor list is available on request.
6. International transfers
Some providers may process data outside India. Where this happens we rely on contractual safeguards and apply the protections required by applicable law, including the Digital Personal Data Protection Act, 2023.
7. Retention
Website enquiries are kept for as long as needed to respond and for a reasonable period afterwards. Account data is kept while the account is active. Ticket and customer data follows the retention rules each customer organisation configures, and is deleted within 30 days of contract end unless the law requires longer.
8. Security
We use encryption in transit, access controls, tenant isolation and audit logging. No system is perfectly secure; if a personal-data breach affects you we will notify the affected customer or you as required by law.
9. Your rights
You may ask to access, correct, erase or export your personal data, withdraw consent, or raise a grievance. Write to us at support@aurdesk.com. If your data sits inside a customer's workspace, we will pass your request to that customer. We aim to respond within 30 days.
10. Children
AurDesk is a business service and is not directed at children under 18.
11. Changes
We will update this policy when our practices change and show the effective date above. Material changes will be notified to account holders.
12. Contact
EWARDS ENGAGEMENT PRIVATE LIMITED, 46 C, Chowringhee Road, 10th Floor, Room No. 10A/1, Middleton Row, Kolkata, West Bengal – 700071, India. Email: support@aurdesk.com. Phone: +91 98300 87676.