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AurDesk

The product

Six things every team needs daily. Already wired together.

Not six products with six logins. One workspace where a conversation, an approval, a promise and a payment are all the same record — seen differently by the person, the manager and the founder.

One screen per person

My Day

Start every day knowing exactly what is yours.

  • Everything due today, in one list
  • A tasks dock on every screen
  • A work log that writes itself
  • Notifications where you are
See My Day in detail
AurDesk · My Day
AurDesk My Day dashboard showing due items, promises and the log-time widget

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Email, WhatsApp, chat and portal

Conversations

Every customer message in one thread, whatever channel it came from.

  • WhatsApp done properly
  • Live chat mode for WhatsApp
  • Email that behaves
  • Reply once, reach everyone
See Conversations in detail
AurDesk · Conversations
A customer conversation in AurDesk with replies, internal notes and the customer panel

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Relay approval chains

Approvals and Requests

Approvals that move through people, not through forwarded emails.

  • Chains anyone can build
  • Approve without logging in
  • Reminders that are predictable
  • A trail you can show an auditor
See Approvals and Requests in detail
AurDesk · Approvals and Requests
AurDesk Relay Approvals queue — a Finance head approving an invoice revision with Request changes, Reject and Approve

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Context before every reply

Customer 360

Every contact, commitment and payment, on one customer page.

  • Facts and commitments, not folklore
  • Billing in the same view
  • A monthly story for every client
  • Health and renewals
See Customer 360 in detail
AurDesk · Customer 360
AurDesk customer page with contacts, timeline, commitments and billing panels

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Grounded, advisory, your keys

AI Assistant

Helpful on every request. Never making things up.

  • Drafts, not decisions
  • Routing and knowledge
  • Patterns and accuracy
  • Your keys, your limits
See AI Assistant in detail
AurDesk · AI Assistant
AurDesk AI Hub showing providers, keys and feature switches

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For managers and leaders

Control and Reports

See risk before it becomes a complaint.

  • Service promises that respect business hours
  • An assignment engine, not a rota
  • Escalation with ownership
  • Workforce Directory Sync
See Control and Reports in detail
AurDesk · Control and Reports
AurDesk Oversight dashboard with the daily briefing, agent load, weekly snapshot and service-promise compliance

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Connects to what you already run

Channels, systems and AI providers

Channels

  • Email on your domain (AWS SES)
  • WhatsApp — Meta Cloud or Gupshup
  • SMS
  • Website chat widget
  • Branded client portal

Business systems

  • Billing and revenue sync
  • Odoo import
  • HRMS attendance and directory
  • Read-only data connectors (MySQL, HTTP)

Developers

  • REST API v1 for creating requests
  • Outbound webhooks, HMAC-signed
  • Embeddable widgets
  • Integration clients and registry

AI providers

  • Anthropic
  • OpenAI
  • Google Gemini
  • xAI Grok
  • Bring your own keys per organisation

Give every person on your team one calm screen.

20 minutes. We will set up a sample workspace with your channels so you see your own day in it.