Email, WhatsApp, chat and portal
Every customer message in one thread, whatever channel it came from.
Email, WhatsApp, SMS, website chat and the client portal land in one thread per customer. Your team replies once; AurDesk sends it on the right channel and keeps the trail.
Swipe sideways to explore
WhatsApp done properly
Connect Meta WhatsApp Cloud or Gupshup. AurDesk respects the 24-hour customer window, uses approved templates outside it, downloads media, sends auto-acknowledgements and can ask for a CSAT rating when a request closes.
- Meta Cloud and Gupshup providers
- 24-hour session window handled for you
- Templates, media, opt-outs
- WhatsApp CSAT prompt
Live chat mode for WhatsApp
When a customer is typing now, switch to chat mode: an agent claims the chat, replies in real time, and the team is alerted if a chat goes unclaimed or silent.
- Claim and reclaim chats
- Unclaimed and silent-chat alerts
- Hand back to the normal queue
Email that behaves
Inbound mail on your own address with quoted-reply parsing, bounce detection and inline images kept as attachments. Outbound mail follows a CC policy with review, and oversized messages are shortened safely instead of crashing a queue.
- Inbound on your domain (AWS SES)
- CC policy and CC review
- Inline images preserved
- Per-customer email aliases
Reply once, reach everyone
Combined Reply fans one answer out to several recipients and channels. Canned responses, @mentions and internal notes keep the team aligned inside the same thread.
- Combined reply
- Canned responses
- Internal notes and @mentions
- Website chat widget and SMS
Teams that lean on Conversations
Questions, answered
Questions about Conversations
Meta WhatsApp Cloud API and Gupshup. Each organisation connects its own number and credentials.
Yes. Mail is received on your address and threaded into the right customer conversation; replies go out from the same address.
Yes. A chat widget can be embedded on your site; messages land in the same conversation view and the same assignment rules apply.
Also inside AurDesk
See Conversations on your own data.
Book a 20-minute demo. We set up a sample workspace with your channels and walk through your day in it.