Your team's whole day,
in one place.
Stop running your company across email threads and WhatsApp groups. AurDesk gives every person on your team one workspace for their
— and everything else due today.
- Email, WhatsApp and chat in one thread
- Works for any team, not just support
- Bring your own AI keys
Good morning, Ananya
Thu · 6 due today · 2 promises
6
Due today
2
Promises
98%
On time
Every channel and system your day touches
Where people reach you
- Web chat widget
- SMS
- Client portal
Where your team works
- Partner desk
- Mobile push
- HRMS attendance
Systems that connect
- Billing and revenue sync
- Odoo import
- REST API
- Webhooks
- Client data connectors
AI you choose
- Anthropic
- OpenAI
- Gemini
- Grok
The problem we built this for
A company's day shouldn't live in forty chat groups and six inboxes.
Client asks arrive on WhatsApp. Approvals happen in a forwarded email. Promises live in someone's head. Nobody can see what's due today. Flip the switch.
Family + Acme group
“bhai invoice?? urgent”
Fwd: Fwd: Re: approval
37 messages · 4 people cc'd
Ops team group
“who is handling Northwind?”
Sticky note
Call back Mr. Shah Thursday
Missed call
+91 98··· (unknown)
Finance group
“approved? pls confirm”
Personal inbox
“Did anyone reply to this?”
Excel tracker v7_final
last updated 11 days ago
Client DM to founder
“still waiting since Monday”
Nothing is owed. Nothing is owned. Nothing is on time.
Family + Acme group
“bhai invoice?? urgent”
Fwd: Fwd: Re: approval
37 messages · 4 people cc'd
Ops team group
“who is handling Northwind?”
Sticky note
Call back Mr. Shah Thursday
Missed call
+91 98··· (unknown)
Finance group
“approved? pls confirm”
Personal inbox
“Did anyone reply to this?”
Excel tracker v7_final
last updated 11 days ago
Client DM to founder
“still waiting since Monday”
Conversations
Acme Retail · invoice revision
WhatsApp · owner: Ananya · due 4 pm
Northwind · onboarding 3 outlets
Email · owner: Dev · 2h left
Mr. Shah · callback
Promise · Thu 11:00
Approvals and requests
Refund ₹12,400
Finance → approved by Rahul · 9:42
Discount 15% for Blue Tokai
Waiting on Sales head · 1 of 2 steps
New vendor onboarding
Relay chain · 3 steps · started today
Today, by person
Ananya
6 due · 2 promises · log submitted
Dev
4 due · 1 escalation
Finance team
2 approvals pending · collections digest sent
One workspace, shaped to each person
Not a helpdesk for one department. A desk for everyone.
Pick a seat. The same product, the same data — a different day.
Acme Retail
WhatsApp · “revised invoice today?”
Northwind
Email · onboarding for 3 outlets
@Dev mentioned you
“can you take the Blue Tokai call?”
Promise
Call back Mr. Shah · 11:00
12
At risk
3
Breached
41
On track
7
Unassigned
Workload
Relay · Refund ₹12,400 · Acme Retail
Requested by Ananya
9:12 · with invoice and reason
Finance head · Rahul
approved 9:42 via email link
Founder (above ₹10k)
waiting · reminder in 2h
Auto-notify client
WhatsApp template on completion
Overdue across clients
₹4.2L
Collected this week
₹11.8L
My requests
3 open · 1 awaiting you
Knowledge base
Search 120 articles
Billing
Next invoice 14 Oct
Chat
Avg reply 4 min
Ask AI first
“How do I add a new outlet?” → answered from your KB, with a one-tap “still need a human”.
On-time rate
96.4%
Open promises
27
Accounts at risk
4
What's inside
Six things every team needs daily. Already wired together.
My Day
Each person opens one screen: what's due, what's promised, who mentioned them, what needs their approval — and a work log that submits itself at day end.
Conversations
Email, WhatsApp, SMS, web chat and the client portal land in one thread per customer. Reply once; AurDesk sends on the right channel, within WhatsApp's rules.
Approvals and Requests
Relay lets anyone build an approval chain — a person, a department head, a role. Approve from email with one tap or inside the app. Every step is timestamped.
Customer 360
Contacts, known facts, commitments, timeline, payments and invoices from your billing system — plus live lookups into your own databases through read-only connectors.
AI Assistant
Classifies and routes, drafts and rephrases replies, writes a grounded customer brief before a call, suggests KB articles and spots patterns. Use our keys or bring your own — Anthropic, OpenAI, Gemini or Grok.
Control and Reports
Service promises with business hours, assignment rules, escalation policies, manager cockpit, executive dashboard and digests — so leaders read, not chase.
How a request travels
From “hey, quick one…” to done — with a trail.
Why it fits together
One record. Seen differently by everyone who needs it.
A message, an approval, a promise and a payment are not four tools. They are four things that happen to the same customer request.
The record
Acme Retail · Invoice revision
Message
WhatsApp, email or portal, in one thread
Approval
Finance head, then founder, timestamped
Promise
"By 4 pm" with a clock that nudges
Payment
Invoices and balance from billing
5
channels
Email, WhatsApp, SMS, web chat, client portal
4
AI providers
Anthropic, OpenAI, Gemini, Grok — or your own keys
6
role tracks
Guided training for agents, managers, admins, clients, partners
50+
data classes
Every table governed by a deny-by-default retention policy
AI that stays grounded
Helpful on every request. Never making things up.
The customer brief only uses verified facts from the record. Reply drafts cite the thread. Suggestions can be accepted, snoozed or dismissed — and an accuracy analyser tells you how often the AI was right.
- Classify and route new requests
- Draft and rephrase replies
- Grounded customer brief before a call
- Extract KB articles from resolved threads
- Pattern detection across customers
- Client-facing AI chat on your portal
- Bring your own keys — per organisation
- Circuit breaker and usage caps built in
Tenant isolation by design
Every record is scoped to your organisation at the database layer, with cross-organisation tests in the suite.
Audit trail everywhere
Requests, approvals, assignments, admin actions and connector queries are all logged.
Retention you control
A deny-by-default retention engine: nothing is kept forever by accident, and tenants can see their policy.
Your keys, your data
Bring your own AI keys; signed webhooks; read-only connectors with an egress guard and a DPA template.
Questions, answered
Frequently asked
No. Support teams were the first users, but the workspace is built for anyone whose day is made of requests, approvals and promises — operations, finance, HR, account management, founders. Each person gets their own My Day; the data is shared.
It replaces the chaos, not the channels. Your clients keep messaging on WhatsApp and email; your team answers from one place, with ownership, deadlines and a trail. Approvals and internal requests move out of chat groups into Relay chains.
Anthropic, OpenAI, Google Gemini and xAI Grok are supported. Each organisation can bring its own API keys (and set caps), or use keys we provide. The AI is advisory: it drafts, routes and summarises; people decide.
Yes. Every table carries an organisation ID enforced at the query layer; super-admin access is separate and audited. Partner and client portals are isolated per organisation.
Each organisation gets a branded login (your slug or domain). Clients raise and track requests, read your knowledge base, see billing, get notifications and can chat — including with an AI that answers from your KB first.
Plans scale from a small trial to enterprise with WhatsApp, SMS, AI and the assignment engine. We share pricing after a short call so we can match it to your team. Book a demo and we will send it the same day.
Give every person on your team one calm screen.
20 minutes. We'll set up a sample workspace for your team, with your channels, so you see your own day in it.