Support that scales
with your business
Auradesk brings AI-powered ticket routing, SLA enforcement, multi-department oversight, and a branded customer portal together — so your team can focus on what matters.
Built for B2B support teams · Get in touch to get started
Open Tickets
124
↑ vs last week
SLA Rate
98.2%
↑ vs last week
Avg FRT
4.2h
↑ vs last week
Agents Online
18
↑ vs last week
Recent Tickets
Team Load
Trusted by fast-growing B2B teams
Everything your support team needs
One platform to manage tickets, teams, SLAs, and customer communication — powered by AI throughout.
AI-Powered Triage
Automatically classify, prioritise, and route incoming tickets using LLM-based intent detection. Zero manual sorting.
SLA Management
Set response and resolution targets per department or ticket type. Get real-time alerts before breaches happen.
Multi-Department
HR, Tech, Finance — each department gets its own inbox, dashboard, and escalation rules in one unified platform.
Customer Portal
Give customers a branded self-service portal to raise tickets, track status, and search your knowledge base.
Executive Dashboards
Real-time KPIs for leadership — SLA compliance, team performance, ticket trends, and plan usage at a glance.
API & Integrations
Push tickets from any system via REST API. Embed the support widget in your own platform. Outbound webhooks on every ticket event.
10,000+
Tickets resolved
98%
SLA compliance
< 4hr
Avg first response
98%
SLA compliance across all plans
< 4h
Average first response time
10,000+
Tickets resolved per month
Auradesk cut our ticket resolution time in half. The AI routing is genuinely impressive.
Priya S.
Head of Support, FinanceHub
Finally a helpdesk that works for multi-department teams. HR and Tech have their own views, no more chaos.
James T.
CTO, BuildFast
The executive dashboard alone is worth the price. I can see SLA health in real time.
Laura M.
VP Operations, TechNova
See Auradesk in action
Take a 2-minute interactive tour — no signup required.
Ready to transform your support?
Get in touch to see Auradesk in action. We'll walk you through a live demo tailored to your team.
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