Stop organising tickets.
Start resolving them.
Every ticket that reaches your team has already been read, routed, diagnosed, and answered in draft — by the AI support engineer built into Auradesk. Your people start at step five, not step one.
2-minute interactive tour · No signup required
New ticket · via email
"Payment webhook keeps failing on retries — this is blocking our launch"
Classified
Technical — API & Integrations · Priority: High
Routed
Integrations team · assigned to the engineer who resolved the last 3 webhook tickets
Diagnosis playbook attached
"Webhook failure" checklist — 6 steps, pre-filled from the ticket body
Customer context pulled
14 past tickets · Enterprise plan · renewal in 41 days
SLA clock started
First response due in 2h — breach alert armed
Reply drafted
Grounded in your knowledge base + the last resolved webhook ticket — waiting for one-click approval
Your agent opens the ticket now — and starts at step five.
The filing cabinet problem
Every helpdesk since 2010 has sold you the same thing:
a nicer filing cabinet.
Better queues, better tags, better dashboards — a better place to watch tickets pile up. The work of actually resolving them never moved. That's the part Auradesk automates.
Same ticket. One system watched it. The other worked it.
Meet the engineer
What the AI does on every single ticket
Not a chatbot bolted onto an old queue. An engineer that works the ticket first — and shows its working.
Reads and triages it
Classified, prioritised, and routed to the right team the moment it arrives — your team never sorts a queue by hand again.
Starts the diagnosis
The matching playbook attaches itself — failure point, root cause, resolution steps — pre-filled from the ticket and past resolutions.
Pulls the customer's memory
History, plan, past tickets, and sentiment — the agent opens the ticket already knowing who this is and what they've tried.
Drafts the reply
Grounded in your knowledge base and what actually resolved similar tickets — waiting for one-click approval, never auto-sent.
Guards the deadline
SLA clocks start automatically and breach alerts fire while there's still time to act — not in next week's report.
Gets smarter every week
The learning loop trains on every ticket your team resolves — routing and drafts improve without anyone tuning them.
No black boxes
Automation you can audit
"AI-powered" usually means "trust us". Auradesk means the opposite — every decision the engineer makes is testable before it goes live and traceable after.
Test rules on your real history
The Policy Simulator runs any new routing rule against your actual historical tickets — you catch a bad rule in a sandbox, not in production.
AI proposes, your team disposes
Classifications and drafted replies wait for one-click human approval. You get the speed of automation without giving up the decision.
Every action on the record
An immutable audit log records every routing decision, reply, and status change — when someone asks "what happened here?", you have the answer.
Do the maths
Priced like software. Works like headcount.
Triage, diagnosis prep, and first drafts are the first hour of every agent's day. Auradesk gives that hour back — on every ticket, for less than a fraction of one hire.
Step 5
Where your team starts on every ticket
98%
SLA compliance across all plans
< 4h
Average first response time
Auradesk cut our ticket resolution time in half. The AI routing is genuinely impressive.
Priya S.
Head of Support, FinanceHub
Finally a helpdesk that works for multi-department teams. HR and Tech have their own views, no more chaos.
James T.
CTO, BuildFast
The executive dashboard alone is worth the price. I can see SLA health in real time.
Laura M.
VP Operations, TechNova
Watch a ticket resolve itself
Take the 2-minute interactive tour — no signup — or get a live demo tailored to your team.